Frequently Asked Questions

IDrive Photos Backup

IDrive Photos Backup




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What is the difference between IDrive Online Backup app and IDrive Photo Backup app?
How to complete your first Photos Backup ASAP?
How do I know the backup is complete?
During initial backup, will IDrive® Photos backup the iCloud photos in the original high resolution?
How do I get started with IDrive® Photos?
Can I use the IDrive® Photos app without giving access to the required permissions?
How do I automatically upload new photos and videos from my device gallery?
How do I upload photos and videos manually?
How to add a photo or video as favorite?
Can I search specifically for only photos or videos?
How do I restore a photo or video from my account?
How do I restore the entire photo gallery from my IDrive® Photos account?
Where does IDrive® Photos store the restored photos and videos on my device?
How do I share photos or videos from the IDrive® Photos app?
Where are my shared links located?
How do I delete a photo or video from my account?
Can I access and share my photos and videos via web?
Can I backup live motion images with IDrive® Photos?
What is two-factor authentication?
How do I sign in to my IDrive® Photos account once two-factor authentication is enabled?


What is the difference between IDrive Online Backup app and IDrive Photo Backup app?

IDrive Online Backup app is a cross-platform compatible backup and restore app for recovering your critical phone data in case of a disaster. Backup your contacts, calendar events, photos, videos on iOS, and even SMS and call logs on Android. Mobile backup is available with all IDrive plans.

IDrive Photo Backup is a photo manager app for your mobile device. Store unlimited pictures and videos from your mobile device in original resolution. The app provides a simple user interface to view your Photos and Videos. It is a good alternative to Google Photos, iCloud as a simpler, more cost effective photo storage solution with a dedicated plan for unlimited photo backup at $2.99 per year. You also get additional 1 TB online backup for PC and Mac to secure the data including photos on them.

Note: The IDrive Online Backup and IDrive Photo Backup apps include backup of pictures in full resolution by default.

How to complete your first Photos Backup ASAP?

Once you sign in to the app and allow access to all photos, leave the app open on the Supercharged Backup screen. It allows the app to upload all the photos and videos from your mobile device to the cloud.

For subsequent backups, IDrive Photos attempts to automatically upload your photos and videos whenever the app is in use or you can also start Supercharged Backup from Settings.

  1. Tap to go to 'Settings'.
  2. Tap 'Start Supercharged Backup' and leave it on the screen.
IDrive Photos

How do I know the backup is complete?

Once all the photos and videos are backed up to the cloud, the status is indicated by a tick mark.

See tips for completing backup >

Photos

How do I upload photos and videos manually?

In case you have disabled the 'Auto upload' option, you can upload photos and videos manually.

To upload a photo or video,

  1. Tap the photo or video that you want to backup.
  2. Tap .

To upload multiple photos or videos at a time,

  1. In the 'Photos' tab, long-press on a photo or video that you want to backup.
  2. Tap and select all the photos or videos that you want to upload.
  3. Tap .

During initial backup, will IDrive® Photos backup the iCloud photos in the original high resolution?

Yes, for the initial backup, your photos on iCloud will be downloaded to your iOS device and backed up to IDrive cloud in the original high resolution.

Note: Make sure your device has the required storage space to download the photos.

How do I get started with IDrive® Photos?

  1. Download and install the IDrive Photo Backup app from App Store on your device.
  2. Sign in with your account credentials.
  3. Allow IDrive Photos to access all the photos and videos in your device gallery.
IDrive Photos

Once access is allowed, all the photos and videos stored in your device will show up in your IDrive Photos gallery. The following icons indicate the backup status:

- Backup is in progress

- Not backed up yet

- Backup is complete

Can I use the IDrive® Photos app without giving access to the required permissions?

IDrive Photos needs access permissions to your device media for successful use of the app.

To allow access permissions,

  1. Sign in to your IDrive Photos account.
    The permission screen will appear when you sign in for the first time.
  2. Tap 'Allow Access to All Photos' from the permission screen to use the app. The following options appear on the screen:
    • Select Photos - Provide access to selective photos and videos.
    • Allow Access to All Photos - It is recommended to choose this option.
    • Don't Allow - Deny access to your device gallery. Your photos and videos will not be backed up if this option is selected.

You can make changes to the app permissions any time from the device settings.

How do I automatically upload new photos and videos from my device gallery?

The 'Auto upload' option is enabled by default in the IDrive Photo Backup app. This ensures all the new photos and videos are automatically uploaded from your device to your account. If 'Auto-upload' is disabled, enable the option in the app settings.

To enable 'Auto-upload',

  1. Sign in to your IDrive Photos account.
  2. Tap on the top left corner, to go to 'Settings'.
  3. Tap 'Auto upload'.

Note: Leave the app open to complete backup.

IDrive Photos

Note: Leave the app open to complete backup.

How to add a photo or video as favorite?

To add a photo or video as favorite,

  1. Sign in to your IDrive Photos account.
  2. Long press the photo or video that you want to add as favorites.
  3. Tab on the bottom bar.
    Alternatively, you can open the photo or video and tap .
IDrive Photos

To view favorites, click select 'Favorites' from the drop-down.

Can I search specifically for only photos or videos?

Your photos and videos are displayed in the order of the latest date starting first. You can use the timeline scroll bar to view media from a specific period. You can filter for only photos or videos. You can also filter photos and videos by a location.

To filter for only photos or videos,

  1. Sign in to your IDrive Photos account.
  2. Tap .
  3. Tap 'Photos' if you want to see all the photos in your account gallery. To view all the videos in your account, tap 'Videos'.
IDrive Photos

To filter photos or videos by a location,

  1. Sign in to your IDrive Photos account.
  2. Tap .
  3. Tap location. You can view all your photos and videos by the location that you have selected.

How do I restore a photo or video from my account?

To restore a backed up item,

  1. Sign in to your IDrive Photos account.
  2. Open the photo or video that you want to restore.
  3. Tap .
IDrive Photos

To restore multiple photos at a time,

  1. Sign in to your IDrive Photos account.
  2. Long press the photos or videos that you want to download.
  3. Tap .

Note: Leave the app open to complete restore. The selected item will be downloaded and stored in the device gallery.

IDrive Photos

How do I restore the entire photo gallery from my IDrive® Photos account?

To restore entire photo gallery,

  1. Tap to go to 'Settings'.
  2. Go to 'Restore' and tap 'Start Supercharged Restore' and leave it on the screen to download all the backed up photos and videos from the cloud to your mobile device.
    The restore progress will be displayed on screen.
    IDrive Photos

To cancel the ongoing restore process,

  1. Tap 'Exit Supercharged Restore'.
  2. Tap 'Stop Restore' in the confirmation popup.

Where does IDrive® Photos store the restored photos and videos on my device?

The photos and videos restored from IDrive Photos are stored in the device gallery of your device.



How do I share photos or videos from the IDrive® Photos app?

To share a photo or video,

  1. Sign in to your IDrive Photos account.
  2. Tap to open the photo or video that you want to share.
  3. Tap in the bottom bar.
  4. From the apps list that appears, choose the app to share the link with.

Note: Items present in your local storage can be shared directly or via share links. Items not present in your local storage can only be shared via share links.

To share multiple photos and videos,

  1. Sign in to your IDrive Photos account.
  2. Long press on the photos or videos that you want to share.
  3. Tap on the bottom bar.
  4. From the apps list that appears, choose the app to share the link with.

Note:

  • Sharing option is only available for accounts with default encryption.
  • Items present in your local storage can be shared directly or via share links. Items not present in your local storage can only be shared via share links.
IDrive Photos

Where are my shared links located?

IDrive Photos provides a centralized location for all your shared links. To manage the shared links,

On the IDrive Photo Backup app home screen, tap > 'Shared Files'. You can view the list of shared links.

How do I delete a photo or video from my account?

To delete a photo or video,

  1. Sign in to your IDrive Photos account.
  2. Tap to open the photo or video that you want to delete.
  3. Tap in the bottom bar.
  4. Tap 'Delete' to confirm the deletion.

To delete multiple items,

  1. Long press the photos or videos that you want to delete.
  2. Tap in the bottom bar.
  3. Tap 'Delete' to confirm the deletion.
IDrive Photos

Note: Deleting will remove selected items permanently from your device and account.

Can I access and share my photos and videos via web?

You can sign in to your IDrive Photos account from the web to access, share and restore your backed up photos and videos. All the backed up media files are displayed in the 'Timeline' view, sorted according to date.

IDrive Photos

To share photos and videos,

  1. Sign in to your IDrive Photos account from the web.
  2. In the 'Photos' tab, select the required items and click .
  3. In the 'Share' pop up, click 'Advanced Settings' to define the following parameters:

    • Set a password - You can set a password for accessing the link.
    • No. of Downloads - You can specify a limit for the number of downloads. The maximum limit is 25.
    • No. of Days - You can specify the duration for which the link remains active. The maximum duration is 30 days.
  4. Click 'Create share link'. A share link will be created and you can access it from the 'Shared' tab.
  5. IDrive Photos
  6. Click 'Copy link' to copy the link to clipboard. Share the link with the intended recipients.

Recipients can open the shared link and view or download the shared items, based on selected permissions. Downloading multiple items at once is not allowed from the shared link.

To restore photos and videos,

  1. Sign in to your IDrive Photos account from the web.
  2. In the 'Photos' tab, select the required items and click .

Can I backup live motion images with IDrive® Photos?

Yes, live motion images (photos with motion) can be backed up from iOS devices.

What is two-factor authentication?

The two-factor authentication provides additional security to your account and helps in preventing unauthorized access. The two-factor authentication provides additional security to your account and helps in preventing unauthorized access. Once two-factor authentication is enabled via web, in addition to your password, you will need to enter a verification code sent to your email address or phone number or generated via Time-based OTP authenticator app, while signing in to your IDrive account. Read more on how to enable two-factor authentication for your account.

How do I sign in to my IDrive® Photos account once two-factor authentication is enabled?

To sign in to your account after two-factor authentication is enabled,

  1. On the IDrive Photo Backup application sign in screen, enter your username and password and tap 'Sign in'.
  2. If you have selected Email address or Phone number as the preferred method of receiving one-time verification code, enter the same and tap 'Verify'.
  3. If you have selected Time-based OTP Authentication as the preferred method of receiving one-time verification code, enter the one-time code generated by the Time-based OTP Authenticator app in your mobile device and tap 'Verify'.
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What is the difference between IDrive Online Backup app and IDrive Photo Backup app?
How do I get started with IDrive® Photos?
How do I know the backup is complete?
Can I use the IDrive® Photos app without giving access to the required permissions?
How do I automatically upload new photos and videos from my device gallery?
How do I upload photos and videos manually?
How to add a photo or video as favorite?
Can I search specifically for only photos or videos?
How do I restore a photo or video from my account?
How do I restore the entire photo gallery from my IDrive® Photos account?
Where does IDrive® Photos store the restored photos and videos on my device?
How do I share photos or videos from the IDrive® Photos app?
Where are my shared links located?
How do I delete a photo or video from my account?
How do I upgrade my subscribed plan?
Can I access and share my photos and videos via web?
Can I backup live motion images with IDrive® Photos?
What is two-factor authentication?
How do I sign in to my IDrive® Photos account once two-factor authentication is enabled?


What is the difference between IDrive Online Backup app and IDrive Photo Backup app?

IDrive Online Backup app is a cross-platform compatible backup and restore app for recovering your critical phone data in case of a disaster. Backup your contacts, calendar events, photos, videos on iOS, and even SMS and call logs on Android. Mobile backup is available with all IDrive plans.

IDrive Photo Backup is a photo manager app for your mobile device. Store unlimited pictures and videos from your mobile device in original resolution. The app provides a simple user interface to view your Photos and Videos. It is a good alternative to Google Photos, iCloud as a simpler, more cost effective photo storage solution with a dedicated plan for unlimited photo backup at $2.99 per year. You also get additional 1 TB online backup for PC and Mac to secure the data including photos on them.

Note: The IDrive Online Backup and IDrive Photo Backup apps include backup of pictures in full resolution by default.

How do I get started with IDrive® Photos?

  1. Download and install the IDrive Photo Backup app from Google Play Store on your device.
  2. Sign in with your account credentials.
  3. Allow IDrive Photos to access all the photos and videos in your device gallery.
IDrive Photos

Once access is allowed, all the photos and videos stored in your device will show up in your IDrive Photos gallery and the app will automatically backup all items to the cloud. The following icons indicate the backup status:

- Backup is in progress

- Not backed up yet

- Backup is complete

How do I know the backup is complete?

Once all the photos and videos are backed up to the cloud, the status is indicated by a tick mark.

See how to get started >

Photos

Can I use the IDrive® Photos app without giving access to the required permissions?

IDrive Photos needs access permissions to your device media for successful use of the app.

To allow access permissions,

  1. Sign in to your IDrive Photos account. The permission screen will appear.
  2. Tap 'Allow' from the permission screen to use the app.

How do I automatically upload new photos and videos from my device gallery?

The 'Auto upload' option is enabled by default in the IDrive Photo Backup app. This ensures all the new photos and videos are automatically uploaded from your device to your account. If 'Auto-upload' is disabled, enable the option in the app settings.

  1. Sign in to your IDrive Photos account.
  2. Tap on the top left corner of the gallery, to go to 'Settings'.
  3. Tap 'Auto upload'.
IDrive Photos

All the new photos and videos clicked or saved on your phone will be automatically backed up to your account.

How do I upload photos and videos manually?

In case you have disabled the 'Auto upload' option, you can upload photos and videos manually.

To upload a photo or video,

  1. Tap the photo or video that you want to backup.
  2. Tap .
  3. IDrive Photos

To upload multiple photos or videos at a time,

  1. In the 'Photos' tab, long-press on a photo or video that you want to backup.
  2. Tap and select all the photos or videos that you want to upload.
  3. Tap .
  4. IDrive Photos

How to add a photo or video as favorite?

To add a photo or video as favorite,

  1. Sign in to your IDrive Photos account.
  2. In the 'Photos' tab, long-press on the photo or video that you want to mark as favorite. You can also tap and select multiple items.
  3. IDrive Photos
  4. Tab on the top-right corner.
    Alternatively, you can open the photo or video and tap on the bottom bar.

To view favorites, click select 'Favorites' from the drop-down.

Can I search specifically for only photos or videos?

Your photos and videos are displayed in the order of the latest date starting first. You can use the timeline scroll bar to view media from a specific period. You can also filter for only photos or videos.

To filter for only photos or videos,

  1. Sign in to your IDrive Photos account.
  2. Tap .
  3. Tap 'Photos' if you want to see all the photos in your account gallery. To view all the videos in your account, tap 'Videos'.
IDrive Photos

How do I restore a photo or video from my account?

To restore a backed up item,

  1. Sign in to your IDrive Photos account.
  2. Open the photo or video that you want to restore.
  3. Tap .
IDrive Photos

To restore multiple photos at a time,

  1. Sign in to your IDrive Photos account.
  2. In the 'Photos' tab, long-press on a photo or video that you want to download.
  3. Tap and select all the photos or videos that you want to restore.
  4. Tap .

The selected item will be downloaded and stored in the 'Internal Storage' > Download > 'IDrive_Photos_Download' folder of your device.

IDrive Photos

How do I restore the entire photo gallery from my IDrive® Photos account?

To restore entire photo gallery,

  1. Sign in to your IDrive Photos account.
  2. Tap to go to 'Settings'.
  3. Go to 'Restore All' and tap to start downloading all the photos and videos.
  4. Tap to cancel the restore process.
IDrive Photos

Where does IDrive® Photos store the restored photos and videos on my device?

The photos and videos restored from IDrive Photos are stored in the 'Internal Storage' > Download > 'IDrive_Photos_Download' folder on your device.

How do I share photos or videos from the IDrive® Photos app?

To share a photo or video,

  1. Tap to open the photo or video that you want to share.
  2. Tap in the bottom bar.
  3. From the apps list that appears, choose the app to share the link with.

To share multiple photos and videos,

  1. In the 'Photos' tab, long-press on a photo or video that you want to share.
  2. Tap and select the photos or videos that you want to share.
  3. Tap on the top bar.
  4. From the apps list that appears, choose the app to share the link with.

Note: Sharing option is only available for accounts with default encryption.

IDrive Photos

Where are my shared links located?

IDrive Photos provides a centralized location for all your shared links. To manage the shared links,

On the IDrive Photo Backup app home screen, tap > 'Shared Files'. You can view the list of shared links.

How do I delete a photo or video from my account?

To delete a photo or video,

  1. Sign in to your IDrive Photos account.
  2. Tap to open the photo or video that you want to delete.
  3. Tap in the bottom bar.

To delete multiple items,

  1. In the 'Photos' tab, long-press on a photo or video that you want to delete.
  2. Tap and select all the photos or videos that you want to delete.
  3. Tap on the top-right corner.
  4. Tap 'OK'.
IDrive Photos

Note: Deleting will remove selected items permanently from your device and account.

How do I upgrade my subscribed plan?

IDrive Photos provides a 7-day free trial. At the end of the free trial you must upgrade your account to avoid cancellation and removal of backed up photos and videos.

To upgrade your free trial to a paid subscription,

  1. Tap 'Upgrade' in the top banner. Alternatively, you can go to 'Settings' and tap 'Upgrade'.
  2. You will be redirected to the web. Select the storage and provide billing information.
  3. Tap 'Upgrade Now'.

You will receive a confirmation email once the subscription is upgraded.

IDrive Photos

Can I access and share my photos and videos via web?

You can sign in to your IDrive Photos account from the web to access, share and restore your backed up photos and videos. All the backed up media files are displayed in the 'Timeline' view, sorted according to date.

IDrive Photos

To share photos and videos,

  1. Sign in to your IDrive Photos account from the web.
  2. In the 'Photos' tab, select the required items and click .
  3. In the 'Share' pop up, click 'Advanced Settings' to define the following parameters:

    • Set a password - You can set a password for accessing the link.
    • No. of Downloads - You can specify a limit for the number of downloads. The maximum limit is 25.
    • No. of Days - You can specify the duration for which the link remains active. The maximum duration is 30 days.
  4. Click 'Create share link'. A share link will be created and you can access it from the 'Shared' tab.
  5. IDrive Photos
  6. Click 'Copy link' to copy the link to clipboard. Share the link with the intended recipients.

To restore photos and videos,

  1. Sign in to your IDrive Photos account from the web.
  2. In the 'Photos' tab, select the required items and click .

Can I backup live motion images with IDrive® Photos?

Live motion images (photos with motion) will be backed up as still images in IDrive Photos. The movement portion of such images will not be available in the backed up images.

What is two-factor authentication?

The two-factor authentication provides additional security to your account and helps in preventing unauthorized access. Once two-factor authentication is enabled via web, in addition to your password, you will need to enter a verification code sent to your email address or phone number or Time-based OTP authenticator app, while signing in to your IDrive Photos account. Read more on how to enable two-factor authentication for your account.

How do I sign in to my IDrive® Photos account once two-factor authentication is enabled?

To sign in to your account after two-factor authentication is enabled,

  1. On the IDrive Photo Backup application sign in screen, enter your username and password and tap 'Sign in'.
  2. If you have selected Email address or Phone number as the preferred method of receiving one-time verification code, enter the same and tap 'Verify'.
  3. If you have selected Time-based OTP Authentication as the preferred method of receiving one-time verification code, enter the one-time code generated by the Time-based OTP Authenticator app in your mobile device and tap 'Verify'.
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